Contact Support

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Please direct any inquiries or support questions to: support@cykelstrom.com

Why can I not see my Bluetooth Sensors in Cykelstrom?

Android version 12 API 31 is now requiring explicit permission to access “Nearby Bluetooth Sensors” and “Body Sensors.” This may affect users who have newer Android smartphones. We are currently working on an update to take care of this issue, but in the meantime you can give Cykelstrom permission to access your “Nearby Sensors” and “Body Sensors” manually by following the instructions provided by Google.

Here is a link to help you set permissions for Cykelstrom:

https://support.google.com/android/answer/9431959?hl=en#zippy=%2Ctypes-of-permissions